hearme Zeus is management application for business managers to manage CXM system. This application allows users to configure mesurement system, manage feedback data, view data reports and get notification when there is new bad feedback back. This app can tun on internet browsers or in mobile device. It’s part of hearme solution.
hearme is the Customer Experience Management solution, allow to collect feedbacks from customers, measure customer satisfaction, analyse data and integrate with other management system. It is applied in many fields: chain stores, public administrative services, factories, medical services, hotels ... Customer Experience Management helps businesses grow sustainably, increase revenue and reduce selling costs. by focusing on making customers more satisfied; Customers are loyal to the business and become a giant marketing team for the business itself.
This solution includes collecting feedback modules, management applications, integraion and developmet tools.
Benefits: Using hearme can help businesses grow revenue by 118%, reducing selling expenses to a minimum.
For customers
- There are more channels to reflect the quality of services and products
- Customer voices are heard
- Customers are respected
For Businesses
- Ensuring 100% ability to understand customers thoughts immediately, anytime, anywhere
- Market insights from feedback data analysis
- Promptly respond to customer needs
- Bring the chance of success in the market
Enterprise Customer Relationship
- Interaction between customers and businesses has never been easier
Early understanding and solving problems easily
How it works:
- Customers send feedback: Through the terminal, customers can easily send feedback into the system
The receiving hearme system stores the feedback, and analyzes the data, helping the enterprise to quickly grasp the meaning of information.
- Through the management system, businesses will receive timely and accurate reports to the right people in charge, anytime, anywhere.
Feature:
- Flexibly create all types of surveys to ask customers, from simple to complex
- Show question in image or text format
- Showing the brand identity of the business on the survey screen
- Strict and detailed decentralized system, capable of applying to large-scale enterprises
- Status updates and notes for feedback
Personalize your thanks
Ability to analyze, create reports with flexible data filtering tools
Measure three main metrics for customer experience management:
- CSAT: represents customer satisfaction
- NPS: represents the spread of products, brands
- CES: represents the quality of customer service
- FLX: allows flexible configuration of the number of rating levels
- Offer rewarding programs for customers who complete submitting feedback - purpose to encourage customers to send feedback about the business
Install a separate corporate logo on the terminal
- Unlimited set of sub-questions for the main evaluation question
- Update admin information for feedback
- Manage bonus points for customers.
Diverse data analysis
- Show barcode to login device
- Manage feedback module, collection
- Manage image collection
- Control the device to send hearme responses: logout, close the application, check the connection status
- Email authentication, password recovery
- Displays the name and contact information of the sender of the response